How to Install osTicket on Linux
Introduction:
osTicket is a popular open-source ticketing system that helps businesses efficiently manage customer support requests. Installing osTicket on a Linux server is a straightforward process that allows you to streamline your customer support operations. In this guide, we will walk you through the step-by-step process of installing osTicket on a Linux environment.
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| How to Install osTicket |
Prerequisites:
Before you begin the installation process, make sure you have the following prerequisites:
1. A Linux server (Ubuntu, CentOS, Debian, etc.) with root or sudo access.
2. LAMP (Linux, Apache, MySQL, PHP) or LEMP (Linux, Nginx, MySQL, PHP) stack installed on your server.
3. PHP version 7.2 or later.
4. A web browser to access the osTicket web interface.
Step 1: Download osTicket:
1. Open a terminal on your Linux server.
2. Navigate to the web directory (usually `/var/www/html` or `/usr/share/nginx/html` for Apache and Nginx, respectively).
For Apache:
\\bash
cd /var/www/html
For Nginx:
\\bash
cd /usr/share/nginx/html
3. Download the latest version of osTicket using the following command:
\\bash
sudo wget https://github.com/osTicket/osTicket/releases/download/v1.15.5/osticket-v1.15.5.zip
4. Extract the downloaded zip file:
\\bash
sudo unzip osticket-v1.15.5.zip
Step 2: Create a Database for osTicket:
1. Access your MySQL or MariaDB server:
\\bash
mysql -u root -p
2. Create a new database for osTicket:
sql
CREATE DATABASE osticket_db;
3. Create a new user and grant necessary privileges:
sql
CREATE USER 'osticket_user'@'localhost' IDENTIFIED BY 'your_password';
GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost';
FLUSH PRIVILEGES;
EXIT;
Step 3: Configure osTicket:
1. Rename the osTicket directory:
\\bash
sudo mv upload osticket
2. Change the ownership of the osTicket directory to your web server user (www-data for Apache, nginx for Nginx):
For Apache:
\\bash
sudo chown -R www-data:www-data osticket
For Nginx:
\\bash
sudo chown -R nginx:nginx osticket
3. Copy the osTicket configuration file:
\\bash
sudo cp osticket/include/ost-sampleconfig.php osticket/include/ost-config.php
4. Edit the configuration file:
\\bash
sudo nano osticket/include/ost-config.php
Replace the database configuration with the credentials you created earlier.
Step 4: Set Permissions:
Ensure the osTicket directories have the correct permissions:
\\bash
sudo chmod -R 755 osticket
Step 5: Complete the Installation via Web Browser:
1. Open your web browser and navigate to your server's IP or domain followed by the osTicket directory (e.g., `http://your_server_ip/osticket`).
2. Follow the on-screen instructions to complete the installation process. Provide the required information, including the database details.
3. Once the installation is complete, remove the setup directory for security:
\\bash
sudo rm -rf osticket/setup
Conclusion:
Congratulations! You have successfully installed osTicket on your Linux server. You can now start using osTicket to efficiently manage and respond to customer support requests. Customize the system according to your needs and explore the various features it offers to enhance your customer support experience.
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